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Responsive management and mobilized teams in response to the health crisis.
Agility, because France had barely
declared a health emergency due to the
Covid-19 pandemic when Rexel swiftly
moved to maintain the continuity of its
operations while ensuring that the
health and safety of its employees and
customers remained the chief priority.
Almost overnight, the entire work
organization was rearranged. Faced
with this unprecedented turnaround,
affecting supply as much as demand,
our entire community mobilized,
whether on-site or at home, in order
to continue to serve our customers.
In two days, all of our branches
switched to drive mode, enabling
our customers to pick up their orders
contact-free. In three days, our
customer relations and expertise
centers changed to 100% remote
working, in complete transparency
with customers. And while a handful
of branches had no choice but
to close temporarily, Rexel s activity
was never interrupted. This continuity
was crucial to maintaining the functions
of essential services and structures
such as hospitals, certain public
buildings, vital industries, and local
shops selling essential items.
Chief Executive Officer of Rexel
Who could have imagined at the start of 2020 that we would experience one of the most difficult peacetime moments in over a century? For Rexel, this year was expected to mark a new step forward in the implementation of its transformation plan but was instead suddenly transformed into a full-scale stress test a challenge that Rexel met with agility and resilience, thereby demonstrating the solidity of its business model.
Message from Patrick Berard
Nearly
60% of sales generated in countries in which Rexel estimates it has a market share greater than 15%.