Improvement - New featur
Easy, with Rexel Rexel Easy is a program launched in 2019
whose goal is to improve the customer experience by optimizing back-office processes.
CREATE AN ACCOUNT IN FIVE MINUTES,
ONLINE AND OFFLINE The quick account creation mechanism led
to a strong increase in new accounts.
LOOK UP DELIVERY TIMES Now available for all products, including those
not in stock. In France, the various logistics systems have been integrated to enable
the website to display a reliable delivery time for products not in stock.
RETURN A PRODUCT ONLINE All the customer has to do is declare
the reason for returning an order for it to be accepted by the sales teams.
This streamlines and safeguards the process, while allowing the customer
to do it independently.
TRACK ORDERS 65% of customer orders in Europe
are now covered by Track & Trace to monitor the status of online orders.